Frequently Asked Questions

Everything you need to know about shopping with PinkCherry Canada.

How is my order packaged and shipped?

We prioritize your privacy. All orders are shipped in plain, discreet cardboard boxes or mailers with no mention of 'PinkCherry' or the contents on the outside of the package.

What will appear on my credit card statement?

To ensure your privacy, charges on your bank or credit card statement will appear under a neutral name, typically 'PC Health & Leisure' or 'PC Canada'.

How long does shipping take within Canada?

Standard shipping typically takes 2 to 7 business days depending on your province. We also offer expedited shipping options at checkout for faster delivery.

What is your return policy for personal items?

Due to the intimate nature of our products, we cannot accept returns on opened or used items for health and safety reasons. If a product is defective, please contact our support team within 30 days.

Do you offer free shipping?

Yes, PinkCherry Canada offers free standard shipping on all orders over a certain threshold (usually $59 or $99 CAD), excluding some remote locations.

Are the products sold on your site authentic?

Absolutely. We are an authorized retailer for all the brands we carry, ensuring that you receive genuine, high-quality products from top manufacturers in the industry.